Order management

Access all of your past and pending orders through the 'Your Orders' page. Use the status tabs to filter orders.

Orders progress through these stages:

Awaiting ETA
Awaiting Dispatch
In Transit
Delivered
In QC (Quality Control)

Confirming dispatch

When a buyer purchases your product:

Find the order in the 'Awaiting ETA' tab
Tap 'Confirm Dispatch' on the order card
Enter dispatch and delivery dates
Tap 'Confirm' to save the dates.
Order moves to 'Awaiting Dispatch' status
Alternatively, tap 'I Need Help' if you have any delivery issues.

You can update the dispatch and delivery dates later by tapping the order card to navigate to the order detail page, then selecting 'Edit' in the 'Delivery Details' section.

Confirming order

When you’ve dispatched the order:

Tap 'Confirm Order' on the order card
Enter the confirmed delivery date
Tap 'Confirm'
Order moves to 'In Transit' status
Once received, the buyer will confirm delivery in the platform & complete QC
Funds are released to you after successful delivery, based on the terms set (often 14 days later).

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