Why does Refresh:Food collect personal information?

We typically use your personal information to:

• communicate with you including about purchases you make on the Refresh:Food platform

• provide the relevant service to you and your business

• conduct relevant research and improve our services and business processes

• promote relevant products, services and other benefits to you via marketing communications (including emails, newsletters and other electronic messages)

• record and potentially publish your feedback and product reviews

• take part in our promotions, competitions, testimonials, surveys or focus groups or otherwise give us feedback or rate our services 

• conduct investigations relating to fraud or data security risks and

• keep our records up to date and accurate

•  research and analytical purposes, to perform administrative functions

•  to comply with our legal obligations, such as dealing with Regulators.

If we cannot collect the necessary information in whole or in part, we may not be able to respond to your request or provide the services you require.

What steps does Refresh:Food take to secure your personal information?

Your personal information is important to us. We design our systems with your security and privacy in mind.

Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to help protect it from unauthorised access, loss, misuse or wrongful alteration.

We use security measures such as physical and technical security access controls or other safeguards, information security technologies, policies, procedures and training programs as part of our security processes. 

Does Refresh:Food share my personal information?

In the course of providing our services, it is usual for us to pass your personal information onto persons, companies or other entities who perform functions or services on our behalf, such as credit reports, IT services, call centre, gateway providers, or where otherwise required by law. Some of those companies may be located overseas. We will require that any organisation to which your personal information is disclosed also treats the information as confidential.

Direct marketing communications and targeted advertising

When you register as a User on the Refresh:Food platform, we may send you direct marketing messages or targeted advertising. We may send you these messages via various channels and media (including by email, SMS, phone, in app and push notifications, chatbot, social media and mail) where you have not opted out of receiving such electronic messages.

You can unsubscribe or opt out of certain marketing messages by:

• using the unsubscribe facility in an email or SMS; or

• adjusting your device setting for push notifications; or

• adjusting your account settings for advertising on certain websites and social media; or

• updating the communications preferences in your account settings; or

• contacting us and letting us know what communications you no longer want to receive.

Regardless of whether you unsubscribe from any or all commercial electronic messages, you will still receive information we are required by law to provide to you, for example service-based communications.  

What are my rights?

Under the Privacy Act (Cth) 1988 you have a right to: 

• Access the personal information we hold about you (we may require verification of proof of identity before providing you access);

• Correct any personal information we hold about you (including if inaccurate, out of date, incomplete, irrelevant or misleading); and

• Make a complaint about a privacy matter.

We will respond to your request or complaint in a reasonable period of time (usually within 30 days).

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) (whose contact details are as set out here).

How to contact Refresh:Food

If you have any questions about our Privacy Policy, the way in which we collect, hold, secure, use or share your personal information, would like to access or correct your information, or to make a complaint about the management of your personal information, please contact us at info@refreshfood.com.au.