Creating an account

1. Visit https://refreshfood.com.au/ and click 'Sign up'

2. Complete the 3-step registration:

   • Add your personal information

   • Enter your business details

   • Select whether you primarily intend to buy or sell produce

3. If you’ve selected that you’d like to sell produce, next you’ll land on the 'My Produce' page where you can start listing products for sale. For more details, view 'Creating a Product Line'.

If you prefer guidance through the setup process:

1. Schedule an onboarding call with our team following this link

2. During the call, our representative will ask your the following:

   • Your business and contact details

   • Your product lines information:

     • Type, variety, grade & size

     • Default packaging

     • We’ll ask you to email product photos to us, otherwise they can be added later

3. After the call:

   • You'll receive an email with a link to complete your account

   • Follow the link to confirm details and set your password

   • Provide any remaining required information

4. You'll find your draft products on the 'My Produce' page

5. Tap 'Finish Product' to complete setup and list items for sale. Here you may need to add photos and finalise any other details, but for more on how this works, view 'Creating a Product Line'.

Different users can operate under the same seller business in Refresh:Food. Each user will have their own login credentials but will have access to your business data on the platform, such as product lines. However, separate users can't access each other's messages.

To add users to your business account:

1. Select 'Users' from your account menu

2. Click 'Add User'

3. Enter user details and confirm access permissions

4. Click 'Invite'

The invited user will receive an email with account setup instructions.